Refund & Technical Issue Policy

Refund & Technical Issue Policy

Last updated: 1. 3. 2026

1. Digital Products

All products sold on this website are digital and delivered immediately upon payment.

2. Right of Withdrawal

By placing an order, you acknowledge and agree that delivery begins immediately and that you lose your statutory 14-day right of withdrawal.
(This is in accordance with applicable consumer protection laws, including Zakon o varstvu potrošnikov.)

3. Refunds Due to Technical Issues

Refunds are only available if: The digital product is defective or corrupted, The issue is caused by the Provider (not by customer hardware/software)

In such cases, the customer may request: A corrected version of the digital product, or A full refund

To request a refund, contact us at patterns@lacybotanics.com within 14 days of purchase.

4. Disclaimer

We are not responsible for: Incompatibility with the customer’s device or software, Loss of downloaded files after successful delivery, Third-party services required to access or use digital content

5. Contact

For any questions regarding refunds or technical issues, contact us at patterns@lacybotanics.com